An Open Letter to CrashPlan

This worked so well last time, I thought I'd try it again.

(cc'ed to support@crashplan.com)

Dear CrashPlan,

So, I launch the front end to CrashPlan tonight and find that suddenly everything looks a little different. Turns out from checking the log, my CrashPlan client updated itself last night. Wow! What new features/gotchas did that bring?

Hmm... There's nothing about any new release on the CrashPlan blog. The release notes on your site are still from the June release. The "User Guide" PDF on your site (the hard to find one that's only linked to from the download page and not the support page) is still from the December 2007 release.

So, now, I have a piece of software running on my computers (I bought three Pro licenses) that operates differently than it did before with different settings and options, yet I don't get any documentation about the changes? Do you plan on updating either the release notes or the "User Guide" soon? Given how out of date the "User Guide" is, I'm guessing the answer is "no".

It's not a bad thing to autoupdate software, but it's a horrible idea to do so when:

A) none of your very sparse documentation ever mentions the possibility of an autoupdate.
2) there is no setting in the application to prevent an autoupdate from happening.
d) you make available absolutely no information about the new version, or changes, or anything like that.

Bad form, CrashPlan.